Our 12 Piece Excellence Gift Collection in a black gift box consists of one of each of the following truffles: Milk Truffle, Cookies & Cream, Honeycomb, Blueberry Cheesecake, Dark Truffle, Espresso, Double Chocolate Mousse, Triple Chocolate, White Truffle, Creme Brulee, Strawberries & Cream, Caramel
12 Piece Excellence Gift Box Collection (Black Box)
RETURN & REFUND POLICY
We are unable to deliver to every part of South Africa and we are sorry about that. As new delivery routes are opened up we will be sure to ensure to include these new areas.
We will deliver Monday to Friday between 8am and 3.30pm. We will not deliver on Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Eve, or New Year’s Day or on any Public Holiday.
A delivery fee will be charged for each delivery. Please check our delivery fee tariffs for your area. However if you spend more than R1000 delivery will be free of charge to those areas we deliver to.
If you are a corporate customer or wholesale client, we will contact you to discuss your options.
All orders are scheduled for delivery within 2-4 days. If this is not possible we will contact you and discuss the options available to you. If you have scheduled in a later date beyond 2-4 days, subject to that date not falling on days we will not deliver on, we will deliver on the day you have chosen.
We are sorry, other than to provide you with a date for your delivery, we cannot provide a time for your delivery. Although we will provide a tracking number for you which will allow you to better estimate the time of delivery. For our part we will instruct all deliveries to be made before 12pm.
All deliveries will be made to the delivery address provided by you. If delivery is to be made to a commercial building, you must either be available or in the event of your unavailability, you must nominate someone to accept your delivery on your behalf.
Upon delivery, a delivery note will be provided indicating the products that have been delivered, all charges made and confirmation of the amount debited from your account.
For security reasons you may be asked to provide proof of who you are. If delivery is not made to you, we will presume the person nominated by you and who is receiving the delivery is authorised by you to accept the delivery.
You or the person nominated to accept the delivery will be asked to sign and print their name on a duplicate copy of the delivery note. This is confirmation that your order has been delivered.
If no one is available at the delivery address, the driver will retain your order and leave a notice confirming that a delivery was attempted. The driver will return your order to us and we will contact you to arrange a further delivery. If this occurs, regardless of the value of the order, you will be charged all the fees charged for returning and re-delivering your order.
If we fail to deliver to you timeously and it is our error, we will arrange a further delivery at our expense. You will not be able to cancel your order and any liability we have is satisfied when delivery is made.
Once we have made delivery all risks pass to you or the nominated person.